The bad news from HTC recently, about the possible decline in sales for the next quarter has lead to a lot of customers asking questions about whether it would be wise to switch to a phone made by the manufacturer. HTC’s revenues dropped by around 60% and though it is still in the green with a second quarter revenue of around $3 billion, customers are worried that the company might not be able to support their devices a few months down the line. While some analysts have predicted that there is a possibility of the company posting a loss as early as the 4th quarter of 2012, most are of the opinion that it is still going strong and HTC phones, especially the One series are a great choice.
Online advice portals regarding the purchase of smartphones have received several requests about the state of HTC and most of them are advising customers to go for HTC’s phones, especially the One X after its price drop. The main reason customers seem worried is that they might not be able to receive the same support that they are used to with a device like the iPhone. This is understandable considering that Apple’s service covers all possible problems of the phone, both hardware and software.
In addition, it appears that companies like RIM, the manufacturer of Blackberry and Nokia, which are in a far worse shape than HTC is financially, are still a favorite of advice columnists who are encouraging people to go for the low priced devices. While the One X comes for a $100 starting price, the Lumia comes for half the cost. Blackberry devices have a wide range of prices too and are still quite functional despite the company’s troubled shape.
There is no denying that Apple’s customer service is quite superior to that of any manufacturer which sells Android phones. Since Apple uses its own hardware and software it can make customers comfortable with the service too, particularly by allowing people to feel comfortable at its retail outlets. On the other hand, Android phones have hardware made by one manufacturer and software developed through various contributions. In some cases, even the mobile carrier modifies the software to better suit the service. The bottom line is that though HTC might have some trouble with its investors, its poor results are unlikely to affect sales as the company will be strong for a couple of years at least.
